Cancellation and "Did not attend" Policy
There is increasing demand for bulk billing appointments. People who do not attend appointments or cancel at short notice deprive other people of medical care.
To ensure equal access of care, we will charge a fee of $45 per single appointment (15 minutes) or $85 for a double appointment (30minutes) for any non-attendance or cancellation less than 2 hours prior to your appointment time.
Until this account is settled, your access to services at this practice will be suspended. An indefinite suspension may be issued to repeat offenders.
This decision has been made to encourage attendance and adequate cancellation notice to allow access for other patients awaiting medical care.