Life Threatening Emergencies

If you have a life threatening emergency, please call 000 and ask for an ambulance

Telephone Communication Policy

Unless by prior arrangement with a doctor or if an issue is urgent, our doctors are unable to have telephone consultations and all patients should be seen in person to have a consultation.

Messages for Doctors

If you have a message for your doctor, please call (08) 65001510 and let our receptionists know and they will pass it on to your doctor. If the matter is non-urgent, it will be responded to over the next 24 hours.

Please note that our reception staff do not have access to your clinical information.

Urgent Telephone Enquiries

If you have an urgent issue, please call the practice on (08) 65001510 and ask to speak to our practice nurse who will triage your issue and advise you accordingly.

Based on the situation and the triage, you may be offered an urgent appointment, put through to a doctor or advised to attend the Emergency Department.

Results & Reminder Policy

Results are checked daily by our doctors and nurses. We advise patients to book an appointment with their usual doctor at least 3 days after they have had their test. The practice nurse will contact you if your doctor wishes to see you sooner than your planned appointment.

Our practice uses an SMS reminder system via HealthEngine. You may receive an SMS notification about a result or reminder, which for security reasons requires a two-step verification process to read on your mobile phone. Once you verify your identity, you can read the message regarding the result or reminder and action it by calling us or booking an appointment via our online appointment system.

Due to time constraints and also due to privacy issues, results cannot be given out over the phone unless by strict prior agreement with your doctor.

Please note that our reception staff do not have access to your clinical information and so cannot give out results.

Email Policy

We discourage any exchange of clinical or confidential information via email due to the inherent risk of information being intercepted and the lack of security in the internet.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

For further information, please view our Privacy Policy

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